skip to main content
Logo

  

 

 

 

 

 

 

 

  

 

Website Review 

Please be aware that we are currently reviewing and updating our website.  This means there may be some areas that are under construction.  We hope to have completed this work by December 2010 in preparation for the NEW Education Portal. 

If you have any queries please contact us:

ICT Service Helpline: 0845 0450973 
Main Office: 01480 376655

Quick Links

Blog
 Schools Briefing
Annual Report 2009
 SLAs
 SIMS home page
Training 10-11
Customer survey
Course evaluations


      Welcome                

About us...........   

                 

Cambridegshire Education ICT Service is your local support
organisation for everything to do with technology in schools.
Now that ICT is 'business critical' for learning, teaching and
management in schools, you need to be able to draw on the
support of professional teams who fully understand the world
in which you work.

Our team has extensive experience of working in education and
we understand the diverse demands facing school leaders and
practitioners.

We have excellent relationships with policymakers, educators,
business partners and the technology industry and we join forces
with them to identify good practice.  We understand the big picture
while appreciating the day-to-day realities of school life.

Working to help raise standards in management, teaching and learning......

Our services are provided via
Service Level
Agreements (SLAs)
or chargeable on an 'ad-hoc' basis


  ICT Helpline:  
    
First point of contact for schools provding support for SIMS systems
     and technical issues.  We take pride in the quality of service and 
     operate to published response times.  We take ownership of any
     problems that need to be escalated to 3rd party services.

  Technical Services:
    A range of servies available to support admininstration and curriculum
     PCs, regular maintenance visits from experienced ICT Technicians,
     server support, remote access all through a Service Level Agreement
     (SLA) or on an ad-hoc basis.

  ICT Curriculum:
   
We can help you plan and deliver all the aspects of ICT that a modern
    curriculum requires.  From schemes of work and advice on resources to
    staff training and evaluation, our experiences and highly respected ICT
    Advisers will support you.

  E-Learning:
   We have a track record of innovative approaches to learning platforms,  
    from communication and collaboration tools to online actvities for
    schools. We are well equipped to help schools implement a strategy for e-learning.

    Take a look at our learning platform for Primary schools and Nursery schools -
    Follow this link: 
  
    Starz & Little Starz  

  Management Information Systems (MIS):
  
  Effective use of information is an essential aspect of school management and
     improvement.  Our staff give guidance and help on the national
     'Information Management Strategy & Data Services Programme' along with
     advice on the systems and services needed to help your school move forward
     with information sharing and management.

  Procurement Services:
  
We can provide no obligation quotations, specifications and advice from
    a single PC to a major network!  We have put together a range of tried and
    tested solutions only available to Education Establishments.  Our sales team use
    ESPO purchasing agreements to ensure best value, therefore, when buying from
    us you  do not have to get 3 separate quotes, which in turn saves you time and
    effort.  Schools benefit from full warranty and service agreements.  Purchases
    are made through EU tendered contracts and are compliant with Cambridgeshire
    County Council standing orders.
     

           

Follow the link below to see the 
Education ICT Service - Structure Chart

 

Follow the link below for information about 
 Senior Management Team

 

Concerns and Complaints                                                                              

We strive to provide you with high quality services at all times and we depend on your    
feedback to ensure we maintain our standards.  You can give feedback by completing    
an online customer survey by following the quick link in the top right hand corner.            
                                                                                                                                                                      
If something should go wrong or cause you concern, we would urge you to raise this by   contacting our Customer Service Team via:                                                                                     
                                                                                                                                                                      
Main Office Tel: 01480 376655                                                                                                             
Emailict.service@cambridgeshire.gov.uk                                                                                       

                                                                                                                                                                      
We will fully investigate any issues thoroughly and fairly following a set of prcoedures     available 
HERE.                                                                                                                                         
                                                                                                                                                                      
Our terms & conditions can be found via the link at the bottom this page.                            
                                                                                                                                                                      

 


 

 

 



Enquiries
e: ict.service@cambridgeshire.gov.uk
t: 01480 376655
f: 01480 376660
Online Query form

ICT Helpline
e: ict.helpline@cambridgeshire.gov.uk
t: 08450 450973
f: 01480 376675
Online Problem Report form


Customer support: site / email | ©2000-2010 DB Education Services Ltd | about us | terms & conditions
DB requires modern browsers with JavaScript enabled. Some areas are enhanced with Flash
v2.8 12 served by w010 at Fri Sep 03 01:17:58 BST 2010